Payment & Shipping
Thank you for shopping at Hifikits.com. We ship to customers worldwide. This page explains how payment, delivery and customs work, so you know what to expect before you order.
1. Payment
All payments are handled by PayPal, our global payment partner, for a secure and convenient international checkout.
Accepted payment methods
Pay with your PayPal balance or with a major credit or debit card (Visa, MasterCard, American Express, Discover), processed securely through PayPal. You do not need a PayPal account to pay by card.
Billing currency
All transactions on our website are processed in US dollars (USD). If your payment method uses another currency, PayPal or your card issuer sets the exchange rate at the time of the transaction.
Data security
All payment data is encrypted to international standards and processed directly by PayPal. We do not collect, process or store your card information on our servers.
2. Shipping
We ship with leading international carriers: UPS, DHL and ePost.
Order processing time
Once your payment is verified, your order is packed and handed to the carrier within 1 to 3 business days.
Shipping options and estimated delivery
| Service | Carrier | Estimated delivery |
|---|---|---|
| Standard | ePost | 10 to 20 business days |
| Express | UPS, DHL | 3 to 7 business days |
Shipping rates
Shipping costs are not fixed. They are calculated at checkout from the total dimensional weight of your order, the destination country and the shipping method you choose.
Order tracking
When your package leaves our warehouse, you receive an email with your tracking number and a link to follow the shipment.
3. Customs, duties and taxes
International shipments are subject to the customs regulations of the destination country or territory.
Duty-free exemptions
Depending on local customs rules and trade agreements, some regions are exempt from import duties when the order value is below the local de minimis threshold.
Import charges are the buyer’s responsibility
Where no exemption applies, or the order exceeds the tax-free limit, local customs may charge import duties, Value Added Tax (VAT) and handling fees. The recipient is responsible for paying these charges. We have no control over them and cannot predict what they may be, so we strongly advise checking with your local customs office before you order.
4. Support
Changing your address
Please double-check your shipping address at checkout. If you notice an error, contact us within 12 hours so we can correct it before the package is dispatched.
Lost or damaged parcels
If a package does not arrive within the estimated time, or arrives damaged, keep the parcel as you received it, take photos and contact us right away. Our support team will work with UPS, DHL or ePost to file a claim and arrange a replacement or refund.
Questions about an order?
Email info@hifiparts.net or message us on WhatsApp at +84 913 14 17 33. We aim to reply within 24 business hours. Office hours: Monday to Saturday, 8:00 to 18:00 (Vietnam time, GMT+7).