Privacy Policy

Last updated: 2 October 2026

This policy explains what personal information Hifikits.com collects when you visit our website or place an order, how we use it, who we share it with, and the choices you have.

1. Who we are

Hifikits.com is an online store for DIY audio kits, located at 551/7 Huong Lo 2, Binh Tri Dong, Ho Chi Minh City 71910, Vietnam. Our website address is https://hifikits.com.

If you have any questions about this policy or about your personal information, contact us at info@hifiparts.net.

2. Information we collect

Information you give us

• Order details: your name, phone number, email address, shipping and billing address, the products you order and any notes you add to the order.
• Account details: if you create an account, your username, email address and saved addresses.
• Messages: the content of emails, WhatsApp messages or other enquiries you send us.

Payment information

Payments are processed by PayPal. Your card or PayPal details are entered on PayPal and go directly to PayPal. We receive confirmation of the payment, but we do not collect or store your card information on our servers.

Information collected automatically

• Technical data: your IP address, browser type and device, collected by our server to deliver the website and keep it secure.
• Shopping data: the contents of your cart, products you viewed recently and the source that brought you to our website.

3. How we use your information

• To process, pack and deliver your order, and to send you order and tracking updates.
• To contact you about your order, including to confirm details after you place it.
• To answer your questions and provide customer support.
• To handle returns, claims for lost or damaged parcels, and refunds.
• To protect our website and customers against fraud, spam and abuse.
• To meet our legal, tax and accounting obligations.
• To understand how our store is used so that we can improve it.

We do not sell or rent your personal information.

4. Who we share your information with

We share your information only where it is needed to run our store:

• Payment provider: PayPal, to process your payment.
• Shipping carriers: UPS, DHL and ePost receive your name, address and phone number so that they can deliver your order and handle customs clearance.
• Service providers: companies that host our website and provide the email, messaging and security tools we use to manage orders. This includes Cloudflare, which protects our order form against automated abuse.
• Authorities: when we are required to do so by law, or to protect our rights and the safety of our customers.

These parties may use your information only for the purpose for which we share it.

5. Cookies

Cookies are small files stored in your browser. We use them to make the store work:

• Essential cookies: to keep items in your cart, keep you logged in to your account and remember your preferences.
• Shopping cookies: to show the products you viewed recently and to record how you arrived at our website when you place an order.

We do not currently use advertising cookies or third-party analytics cookies. You can block or delete cookies in your browser settings, but the cart and checkout may not work without them.

Embedded content

Some pages include content from other websites, such as YouTube videos and Google Maps. This content behaves as if you had visited the other website directly: those services may collect data about you and use their own cookies, under their own privacy policies.

6. How long we keep your information

We keep order information for as long as we need it to fulfil your order, provide support, and meet our legal, tax and accounting obligations. If you have an account, we keep your account details until you ask us to delete them.

7. How we protect your information

Our website uses an encrypted connection (HTTPS), payments are handled by PayPal, and access to order information is limited to the people who need it to process your order. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. International data transfers

We are based in Vietnam. Your information is processed in Vietnam and by our service providers, which may be located in other countries. When you order from us, your information is transferred across borders as needed to process and deliver your order.

9. Your rights

Depending on where you live, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your personal information;
• object to or restrict how we use your information;
• withdraw your consent where we rely on it.

To make a request, email info@hifiparts.net. We may need to verify your identity first. We may keep information that we are required to retain for legal, tax or security reasons.

10. Children

Our website is not intended for children under 16, and we do not knowingly collect personal information from them.

11. Links to other websites

Our website may link to other websites. We are not responsible for their content or privacy practices, and we encourage you to read their privacy policies.

12. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.